ALL SALES ARE FINAL

Due to the nature of our business and the personal use nature of our products, all sales are final and cannot be returned, exchanged, or refunded. Please carefully review your order before completing your purchase, and or call/text us if you have questions. By placing an order, you acknowledge and agree to our All Sales Final Policy.

 

SHIPPING 

SHIPPING NOTICE: Please allow an estimated 2–7 business days for us to complete and process your order, followed by an additional estimated 2–5 business days for delivery within the USA, depending on your location.

We sincerely appreciate your continued support, patience, and understanding. Please note: During our peak months of August, November, December, and January, processing and shipping times may be subject to change due to increased order volume.

 

INTERNATIONAL INFORMATION & SHIPPING 

INTERNATIONAL ORDERS & CUSTOMS: All prices on our website are listed in U.S. dollars (USD). Your credit card company will process the transaction in your local currency using the exchange rate applicable at the time of purchase.

For orders shipped outside the United States, the recipient is responsible for ensuring that the products can legally be imported into their destination country. The recipient is considered the importer of record and is responsible for complying with all applicable laws, regulations, customs requirements, duties, taxes, and import restrictions.

International shipments may be subject to customs duties, import taxes, and additional clearance fees imposed by the destination country. Duplechain Innovation Wellness Clinic has no control over these charges and cannot predict the amount you may be required to pay. All customs duties, taxes, and import fees are the responsibility of the recipient and are non-refundable.

If a shipment is refused, abandoned, or returned because of customs restrictions, unpaid duties or taxes, or other import requirements, the original shipping charges and any return shipping fees will not be refunded. Customs procedures and clearance requirements vary by country and may cause delays beyond our estimated delivery times. Please contact your local customs office for specific information regarding your country's requirements.

To help prevent customs delays, we strongly recommend:

Providing a valid phone number where customs or the carrier can reach you. This number may be included on your shipping documentation. Responding promptly to any requests from the carrier or customs regarding duties, taxes, or clearance requirements. Do not refuse or ignore a shipment due to customs charges. Carriers may hold international packages for a limited period before returning them to the sender.

IMPORTANT: We do not refund original shipping charges for orders that are refused, abandoned, or returned due to customs requirements, import restrictions, unpaid duties, or taxes.

REFUNDS/EXCHANGES/INCORRECT ITEMS

REFUNDS & CANCELLATIONS: Due to the nature of our business and products, we do not offer refunds or cancellations for any reason, including shipping or processing delays, unless the error was caused by us. Any payment dispute initiated through your bank may be contested, as orders are not eligible for cancellation or refund under our policy.

EXCHANGES: We do not offer refunds or exchanges on products or seminar/event tickets. If a customer is unable to attend a scheduled seminar or event, tickets are non-refundable and non-transferable unless the cancellation or issue is caused by us. Ticket sales are used to secure and cover event venue expenses.

INCORRECT OR MISSING ITEMS: If you receive an incorrect or missing item, please contact us within three calendar days of the delivery date to info@duplechain.com. To receive a replacement, you must provide a photo of the incorrect item and a photo of your invoice. Please use “Incorrect Product” as the email subject. Approved replacement items will be shipped within 5–7 business days. We cannot replace missing or incorrect items reported after the three day notification period.

 

BROKEN ITEMS

BROKEN OR DAMAGED ITEM: Please contact us within 3 calendar days of receiving your package so we can properly document the damage. You must file a claim directly with the shipping carrier, either USPS or FedEx, as applicable.

To begin the claim, please take three clear photos of the damaged item: front, back, and side. The item must be photographed with the bubble wrap still around it, even if the wrap is only partially covering the product. Photos must be clear and large enough for the carrier to properly review the damage, as unclear or insufficient photos may result in a denied claim. Claims may take two weeks or longer to finalize. If the carrier denies the claim or does not accept responsibility, the matter must be handled directly between you and the carrier.

USPS: File a USPS Claim | 1-800-275-8777
FedEx: File a FedEx Claim | 1-800-463-3339

Once the carrier reimburses you for the damaged product, you may place a new order. If you email us after reordering, please use “REORDERED BROKEN SHIPMENT” as the subject line, and we will expedite the replacement order.

 

LOST/STOLEN PACKAGE